TOS | Policies

Starry Fae Studios Terms of Service
Last updated: 8/20/2026
These terms apply to orders and commissions from Starry Fae Studios / Starry Fae Apollo.
By placing an order and agreeing to these terms, you accept the rules below. The rules of Etsy, Ko-fi, or another payment platform also apply. If the law or platform gives you more rights, those rights still apply.
1. Payment and Orders
  • Full payment is required before work begins or an item ships.
  • An order is not confirmed until payment is received.
  • Prices are shown in the currency listed on the item page or invoice.
  • The buyer is responsible for any taxes, customs charges, or import fees required in their country.
2. Custom Work and Art Commissions
Timing and Delivery
  • Most commissions take 1 to 4 weeks.
  • This is an estimate unless a firm deadline is agreed to in writing.
  • The timeline may change due to queue size, project complexity, illness, emergencies, or slow replies.
  • Final files will be sent through the agreed platform, email, or download link.
Communication
  • Please reply when asked for feedback, approval, or missing details.
  • If no response is received for 7 days, work may continue using best judgment or be delivered in its current state.
  • If no response is received for 30 days, the commission may be closed as abandoned.
  • Work already completed is non-refundable if a commission is abandoned.
Revisions
  • Two free revision rounds are included during the sketch or prototype sculpting stage.
  • Major changes should be requested before sketch/prototype approval.
  • Extra revisions, or changes requested after approval, cost $15 each.
  • Artist errors (e.g., missing an agreed detail) will be fixed for free.
  • Large changes to the character, pose, design, or original request may require a new commission and payment.
Cancellations and Refunds
  • You may cancel for a full refund before work begins.
  • After work begins, any refund will be based proportionally on the unfinished portion of the commission.
  • Completed work is non-refundable for a change of mind, except as required by law or platform rules.
  • If the artist cancels, a full refund will be issued for any uncompleted work.
3. Physical Items and Shipping
 Returns and Refunds for Physical Items
Custom and personalized items cannot be returned for a change of mind. Returns for other standard items follow the rules below, alongside local consumer laws.
  • Please double-check your shipping address before ordering.
  • If an order is returned due to an incorrect or incomplete address, the buyer must pay to reship it.
  • Contact the shop within 14 days of receiving the item.
  • Items must be returned in their original condition.
  • The buyer pays return shipping unless the item arrived damaged, defective, or incorrect due to an artist error.
  • Refunds are issued after the returned item is received.
4. Artwork Rights and Personal Use
The artist retains the copyright to all created artwork. Buying an item or commission grants personal usage permission under these terms; it does not transfer copyright.
For personal-use artwork, you may:
  • Use and display it for personal purposes.
  • Post it online with visible credit to @StarryFaeApollo or Starry Fae Studios.
Without written permission, you may NOT:
  • Claim ownership or creation of the artwork.
  • Remove signatures or watermarks.
  • Edit, trace, recolor, or make major changes.
  • Resell, copy, share, or redistribute the full-resolution file.
  • Use it for a business, advertisement, paid product, or commercial purpose.
  • Use it in monetized streams, videos, or channel branding.
  • Use it for AI training, machine learning, NFTs, blockchain projects, or tokenized media.
  • Use it in an illegal or defamatory way.
Note: Commissioned artwork may be shown in the artist's portfolio, shop, or social pages unless explicitly agreed in writing to keep it private._
5. Commercial Artwork Licenses
Commercial use is excluded from personal-use purchases.
  • Streaming & Content Creator License: $25 per image. Allows one creator/channel to use the image for monetized streams, videos, channel branding, overlays, or promotion. Does not include physical merchandise.
  • Merchandise License: Starts at $1,000 per image. Allows the image to be used on physical or digital products manufactured for sale, including print-on-demand items.
Default Terms:
  • Licenses cover only the named image and one specific creator or business entity.
  • Licenses are non-exclusive.
  • The artist retains the copyright and portfolio display rights.
  • Commercial rights activate only after the license fee is paid in full.
6. 3D Prints and Model Files
Applicable licenses are specified on the individual item page or invoice.
Physical Print Commercial Use (e.g., costume pieces, props, wearable parts)
  • You may use the physical print in paid costume work, performances, commissions, or monetized content.
  • You may sell a finished costume or prop that incorporates the physical print.
  • This covers the physical item only. It does not grant access to or rights over the digital model file.
  • Purchasing a physical print does not transfer intellectual property or design ownership.
Personal Use Only (e.g., figurines, collectibles, display models)
  • Items are restricted to personal, non-commercial purposes.
  • You may NOT reproduce the item, make molds, casts, or scans, or manufacture derivative copies for sale.
  • Note: If no license label is explicitly shown, items default to Personal Use Only.
Digital Model Files
  • Do not share, resell, upload, sublicense, or redistribute files.
  • Do not upload files to public marketplaces, repositories, or file-sharing platforms.
  • Editing or modifying a file does not transfer design ownership or grant new distribution rights.
  • Copyright permanently remains with the artist or original rights holder.
7. Product Safety and Age Limits
All physical products must be used only for their intended design purpose.
  • Articulated critters, collectibles, costume accessories, fursuit parts, props, and 3D printed items are strictly intended for ages 14 and older.
  • ⚠️ CHOKING HAZARD: Articulated items and products may contain small parts or break into small pieces if handled roughly. Keep completely out of reach of babies, young children, and pets. Do not place items in the mouth.
  • Costume accessories, fursuit piercings, ear tunnels, and props are not made for human body piercing or medical use. Do not place items inside the mouth, eyes, open wounds, or actual human piercings.
  • Stop using an item immediately if it becomes broken, sharp, loose, or uncomfortable.
  • The shop is not responsible for injury or damage caused by misuse, modifications, improper installation, rough handling, or using an item outside of its intended function.
8. Refusal of Service and Payment Problems
Orders may be refused or canceled due to:
  • Harassment, abusive behavior, or threats.
  • Fraud, payment scams, or unresolved transactional issues.
  • Custom requests that break these terms or fall outside the artist's skill/comfort levels.
If an order is canceled by the shop, undelivered components will be fully refunded.
Please reach out directly if an issue arises so we have a chance to resolve it. If a payment is fully refunded, usage permissions for the tied artwork or digital files are immediately revoked. Severe fraud, harassment, or intellectual property theft will be reported to the appropriate platform administrators or legal authorities.
9. Privacy and Order Information
Payments and storefront ordering processing are securely managed by third-party host platforms (e.g., Etsy, Big Cartel, Ko-fi). Their respective privacy policies govern data handling.
Customer data (email, shipping details, messages) is used exclusively to:
  • Fulfill and ship transactions.
  • Maintain essential business tax records.
  • Manage necessary customer support updates and notifications.
Note: The shop does not receive or store credit card details, nor is customer information ever sold to third parties.
10. Legal Basics
The shop is not liable for fulfillment delays caused by events beyond reasonable control (e.g., severe illness, emergencies, environmental disasters, network outages, or carrier delivery delays). To the fullest extent permitted by local law, liability for indirect financial losses is excluded.
These terms are governed by the laws of ILLINOIS, United States. Mandatory local consumer protection laws remain fully valid where applicable.
11. Agreement
By completing an order checkout, checking an online agreement box, or explicitly confirming agreement in writing, you confirm that you have read, understood, and accepted these terms in full.